Ts. Seelan Arumugam ( MAPM) has more than 6 Years of dedication, now leading as Regional Service Delivery Manager (APAC/EMEA) at UST Malaysia.
With more than two decades of experience in IT service management, service delivery, operations, product development, project management, cloud services, and digital transformation, Seelan has consistently demonstrated exceptional leadership, strategic vision, and operational excellence across leading technology and telecommunications organizations.
Since joining UST in 2021, he has played a pivotal role in overseeing projects and managing service delivery across the APAC and EMEA regions. Leading Application Support and DevOps teams across multiple time zones, he has successfully driven service excellence, process optimization, automation initiatives, and operational efficiencies while ensuring high-quality service delivery for global clients.
Before UST, Seelan served as Head of Service Delivery & Operations at Dwell Technologies, where he was responsible for developing IT strategies, managing service providers, and ensuring business operational excellence through integrated technology programs and support services.
His distinguished career also includes leadership roles at TIME dotCom Berhad, where he headed Hosted Services, Product Management, and Cloud Services initiatives, driving product roadmaps, cloud technologies, business growth strategies, and customer success programs. At Astro, he led Service Engagement & Assurance, strengthening IT service management practices and infrastructure planning to support business growth and operational resilience.
Seelan held senior roles at VADS Berhad and started his IT career at Free Net Business Solution, managing operations.
Throughout his career, Seelan has earned a reputation as a respected leader with expertise in IT Service Management (ITSM), Service Delivery, Project Management, Product Development, Cloud Services, Data Centre Operations, DevOps, Infrastructure Management, Process Improvement, and Digital Transformation. His ability to lead diverse teams, drive innovation, and deliver business-critical technology solutions has made him a trusted leader within the industry.
As he leads regional service delivery at UST, Seelan is committed to operational excellence, improving the customer experience, driving digital innovation, and helping teams achieve sustainable success.
Wishing Ts. Seelan Arumugam continued his success and many more achievements in his leadership journey.