Mohd Muzamil Azmi has built more than a decade of dedication to Malaysian banking, and today he leads as Vice President and Section Head of Risk Control and Analytics within Operational Risk at Bank Simpanan Nasional (BSN). In this role, he supports the Bank’s risk oversight, controls and analytics, leading a team responsible for operational risk assessments, control monitoring, key risk indicators, incident analysis and regulatory reporting.
Muzamil’s story is a powerful example of growth built step by step. He began his working life in 2008 as a Management Trainee and Section Leader at AEON, where he learned the basics of managing people, sales, and daily operations. In 2010, he entered the banking industry as a Customer Service Agent at RHB Bank, answering customer calls on a wide range of banking products. He later became a Customer Service Officer at RHB’s Dataran Wangsa Melawati branch, monitoring teller transactions, preparing daily reports and helping keep branch operations running smoothly.
These frontline years shaped the way he works today. They taught him the importance of understanding customers, getting the details right, and taking full ownership of his responsibilities.
Muzamil then joined AmBank Group, where he spent nearly six years building experience across several important areas. He handled customer complaints and appeals in the Service Resolution Department, reviewed branch operations in Operational Integrity, strengthened controls in Retail Banking Operational Controls and Governance, and later moved into internal audit as a Senior Audit Executive.
He returned to RHB Banking Group as Assistant Manager in Head Office and Operations Audit, and was soon promoted to Audit Manager. This experience in audit gave him a sharp eye for risk and a deep understanding of how controls protect both banks and their customers.
In 2021, Muzamil joined BSN as Assistant Vice President, Operational Risk. His steady contribution and commitment led to his appointment as Section Head of Risk Control and Analytics in 2025. Today, he works closely with business and support functions to strengthen risk awareness and accountability across the Bank. He also helps improve risk reporting and systems, so that operational data becomes meaningful insight that supports better management decisions.
Looking back on his journey, Muzamil believes every role offered valuable lessons. Frontline experience showed him the realities of daily banking operations, while assurance and risk management taught him to look beyond individual issues and understand their underlying causes.
For him, leadership means taking responsibility, listening to others and giving people the guidance and confidence to grow. He values integrity, consistency and a willingness to learn, both in himself and in his team.
His message to others is simple yet powerful: your starting point does not define how far you can go. Take pride in your work, stay open to feedback and make the most of every opportunity to learn. Progress comes from building trust and doing your work well, one step at a time.